Privacy policy

Midea India Private Limited (hereinafter referred to as “MI”), a manufacturer/ seller of Midea Home Appliance by way of offline (Offline means selling the electronic appliances through Dealer/ Distributor/ Retailer etc.) and E- Commerce online platform (Online platform means selling the electronic appliances through Amazon & Flipkart website provides you services subject to the notices, terms, and conditions set forth in these terms (the "Agreement"). MI shall be responsible for maintaining the privacy and confidentiality of the customers and other users.

MI respects your privacy and is committed to protecting the personal information that you furnish. There are times when MI may require personal information or sensitive personal data from you and this privacy statement describes the information that MI collects from you and how we may use it.

What Information Is Collected From You?

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, company you work for and other information needed to provide a service you have requested.

Sensitive personal data or information means such information which consists of information relating to Password, Information of Bank account, Credit card, debit card or any other payment instrument details and Sexual orientation etc.Please be noted that the list excludes racial or ethnic information, political opinions, religious or philosophical beliefs and trade union membership, from sensitive data category.

Purpose of collection of such information

Your personal information or sensitive personal data (information) will be collected for lawful purpose only. This purpose will be connected with the activity of our corporate body. Further, this information will be necessary for achievement of the purpose. Also, the time period for storage will not be more than what is required for purpose of collection or law.

Uses of Information

Collection & retention of Information MI may receive personal information and/ or Sensitive Personal Data (Information) from its customer, business partners and/ or suppliers. MI collects such information and uses such information in accordance with this privacy policy and in conformity Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011. MI follows following guidelines for collection and retention of Information:

• Express and/ or implied consent from the provider of Information regarding the purpose of usage.
• Provider of information can review information provided.
• Keep information secure.

Uses and disclosure of the informationUnless otherwise stated at the point of collection, MI may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. regardless of what may be said at the point of information collection, MI, directly or indirectly, reserves the right to contact you in the event of a service notification for your registered appliance, or to issue other notices concerning the safety of your appliance regardless of your stated privacy preferences. MI uses aggregate information only as anonymous grouped data to better understand our customers.

MI may disclose your information to its Group and/ or third parties acting on MI's and/ or MI's behalf, such as call centre operators, shippers, servicers, people who analyze data for MI, or MI etc. While these third parties have access to some of the information MI may have about you, the information is limited to what they need to know to do their jobs. MI may disclose and share your information. Also, MI may disclose your information as necessary:

1. if MI determine a web site or policy violation has occurred;
2. if MI believes such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of MI;
3. to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law;
4. to assist us in fraud prevention or investigation.

In general, MI assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy policy/ statement is a part. You have the right to request that MI or any of its authorized third parties not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.

MI follows standard guidelines/ codes on Information Technology- Security Techniques- Information Security Management System- Requirements and takes all reasonable care for protection of data and information.

Right to Withdraw Consent

You have the option to withdraw consent of the information, however, MI may refuse to provide goods or services for which the information was sought once you withdraw your consent.You could send the withdrawal request to the email mideacare@midea.co.in

Applicable law - Disputes resolution

These Terms of Use, privacy policy and all claims or issues regarding Offline and Online sales/ service shall be governed according to the laws of India. Any dispute or difference arising out of or concerning the terms and conditions and/ or privacy policy or otherwise which dispute or difference cannot be settled amicably shall be resolved as per laws of India and courts of Delhi shall have exclusive jurisdiction for any such dispute.

For more information or grievance related to our privacy policy, write to our Privacy Office at

Midea India Private Limited

1st Floor, Pearl Tower, Plot No.51

Sector -32, Gurugram,

Haryana – 122001, India

Cookies

This Website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you've visited. The only personal information held in such a cookie is information you have provided to MI.

You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the website if you do disable them.

This Privacy Policy and Statement was last updated in 15 March 2021 MI reserves the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification.

Continued use of this Website signifies your acceptance of any changes to the Privacy Statement.

Security of linked sites

Our web site may contain links to web sites owned by other companies. Some of the links or pages on this website may also be maintained and managed by other third companies for catering to customers' needs and requirement for online purchase and other services and such page or link shall have information with this regard. Because MI has no control over the privacy practices or content of these linked sites or third party managed web pages, MI recommends that you carefully review the privacy statement of each site or web page link you visit. MI is not responsible for the content or privacy practices of sites owned by other companies or web pages on this site maintained and managed by other companies.

Internet-based AdvertisingMI and/ or MI allow trusted third parties to place advertisements for MI products and services on sites operated by others and shall ensure that such third parties will comply with the advertising laws of India including but not limited to guidelines of Advertising Standards Council of India. These trusted third parties will use cookies and web beacons to measure the effectiveness of our advertisements and to determine the display of content and advertising to you based on your interests both on our site and other sites that you may visit. To support this interest-based advertising solution, we and the companies we have contracted with may use anonymous information about your visits to our and other web sites. The information collected and used by this process is always anonymous and does not enable any third party to identify you individually.

Data Transfer

Data you provided is allowed to be transferred from MI or any person on its behalf to another body corporate or a person in India or located in any other country. Further, the transfer of information will be allowed only if the transfer is necessary for performance of lawful contract between MI and provider of information.

Legal Notices:

Copyright

This web site contains material, including text, graphics and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by MI or its affiliates or have been licensed to MI by the owner(s) of those rights so that it can use this material as part of this web site. MI retains copyright on all Information, including text, graphics and sound and MI is only given the right to display and use these copyrighted material of MI on this website for e-commerce activity for MI products.

Marks (trademarks, service marks)

The MI logo is registered trademarks and service marks of MI. All other trademarks displayed on packaging andon web site are either owned and/ or licensed to MI.

No mention is made of rights with respect to other trademarks, service marks or trade names whether registered or not, which may attach to certain words or signs used. The absence of such mention, however, in no way implies that there is no protection of these marks, trade names, words or signs