Frequently Asked Questions

The frost build up will happen when moist air comes in contact with the inner sides of your freezer. This is done from opening and closing the door frequently. If excessive frost is building up, make sure the door seal is closing completely. Feel around the seal for air leakage. If no air is felt, close the door with a dollar bill between the door seal and the freezer. Pull the dollar bill out. If it comes out easily, most likely your freezer is not level or your door hinges must be tightened. 

If excessive frost is building up, make sure the door seal is closing completely. Feel around the seal for air leakage. If no air is felt, close the door with a dollar bill between the door seal and the freezer. Pull the dollar bill out. If it comes out easily, most likely your freezer is not level or your door hinges must be tightened. 

Check to see that your settings are correct. If your unit comes with a temperatur knob, the larger the number, the colder your unit will run. Some units have a refrigerator conversion mode, check your user manual to confirm it is not in refrigerator mode. 

There is not. The unit will continually run once plugged in. 

Chest freezers require manual defrost. You must remove all the food and store in a cool place. Unplug the unit with the door open to defrost. You may use a plastic scrapper to remove a large majority of the ice. Some units come with a drain on the bottom of the unit to drain out the water. If it does not have a drain, you must remove the water by hand. This may need to be done once every year, or more frequently depending on use. 

All the units have two stickers on the exterior: One in the rear, one on the right side or both, depending of the model. One sticker with the model number plus information about the unit and another sticker with a bar code and the serial number and which is 22 digit long. 

There are several differnt codes that might display to alert you if an error has occurred: 

E0 - The ice maker can not be reset normally.

E1- There is a problem with a sensor. 

E2 - There is a problem with a sensor. 

E3 - There is a problem with a sensor.

E4 - There is a problem with the defrost sensor.

E5 - There is a problem with the defrost sensor.

E6 - Communication failure between main PCB and display PCB

E7 - There is a problem with the ambient temperature sensor terminals or the sensor circuit.

E8 - There is a problem with the defrost sensor terminals or the sensor circuit.

E9 - High temperature alert. 

Ed - The door is open for more than 120 seconds. 

EE - There is a problem with the sensor terminals of the ice maker or the sensor circuit.

EH - There is a problem with the humidity sensor or the sensor circuit.

EF - Circuit fault of water tank is not installed right in place

EP - There is a problem with the ice maker.

CA - Communication failure between main PCB and the display PCB in the door. 

Many of our Chest Freezers and Upright Freezers are "Garage Ready",  which means you can use your freezer in the garage. Please check your products specifications to see if it is garage ready. Please advise: If your Garage reaches temperatures below 50 degrees F, it is not advised to keep your unit in the garage. The unit may malfuncton. On conversion freezers, the unit will work in freezer mode only. 

This is normal. After the freezer door is opened and closed, the circulating fan inside is turned on rushing cold air in and creating negative pressure inside the unit and therefore making the door a little hard to open. Wait a few minutes to open, to avoid hard force for opening and therefore causing damage to the handle and gasket. If you must open immediately, carefully pry the gasket open with your finger equalizing the pressure.